Your password may be temporary or your password has expired. You see a correlation ID that resembles "Correlation ID:ac5d279c-cf72-5073-278e-a5b2b0c8a4bc" Clear the cache in the web browser, delete Internet cookies, and then try to sign in again. If you're using more than one user account in a web browser, try one of these methods: 1. You're automatically signed in as a different user. To resolve this issue, see "This doesn't look like a valid user ID" error when a user tries to sign in to Office 365. Make sure you typed the user ID assigned to you by your organization. If the issue still occurs, use one of these methods: 1. To resolve this issue, see "It looks like your account has been blocked" error when a user tries to sign in to Office 365. It looks like your account has been blocked.
Update your password on all devices that connect to your account. You will have to enter a random set of letters and number as part of the sign-in process. To resolve this issue, do one of these methods: 1. Subsequent incorrect sign-in attempts will lock out the user for increasing durations. You've tried to sign in too many times with an incorrect user ID or password.Īfter 10 unsuccessful sign-in attempts (wrong password), the user is locked out for one minute. To resolve this issue, see "We don't recognize this user ID or password" error when a user tries to sign in to the Office 365 portal. And check to make sure you typed the correct password. We don't recognize this user ID or password. If you can't sign in to the portal, use one of the solutions in the following table, as appropriate for your situation.
For more information about how to troubleshoot sign-in issues that use non-browser–based apps, see How to troubleshoot non-browser apps that can't sign in to Office 365, Azure, or Intune.If you use a mail app such as Outlook, and if you're a federated user, see Federated users can't connect to an Exchange Online mailbox.For more information about multi-factor authentication, see Manage your settings for two-step verification. If you're enabled for multi-factor authentication, make sure that you have set up app passwords.Work with your admin to make sure that you have the correct licenses applied to your account.If you can sign in to the portal, but you can't sign in to a non-browser–based app, such as an Office app or an app on your mobile device to check email, follow these steps:
Step 2: Use the solution that's appropriate for your sign-in experience You can sign in to the portal