For more information on resolving this, see Step 2 in the Further Troubleshooting section of this guide.
Remember that these are windows drivers and are not specific to your device.
When you're frustrated with not being able to get up and running, or if you're thinking you might have a defective product, this 10-second is-it-broken test can restore the confidence necessary to continue working with the product and to complete any needed software setup or authorization process.Īn M-Audio Keystation Mini 32 will be used as an example for these tests. With this in mind, the following sections will go through some steps to test the response of your device and provide some potential solutions. About 95% of these inquiries can be resolved by doing so and can help confirm that the device itself is at least working properly. You will also want to disconnect other USB peripherals and avoid USB hubs (though it's often useful to take note of the response with and without a hub involved). The first steps when you encounter a device not connecting properly should always be to try different USB cables, different USB ports and even a different computer. Missed settings or steps with software or hardware setup.Poor communication, typically due to the use of a USB hub, long or extended USB cables, or having too many USB devices plugged in.Most potential causes will be because these drivers are not installed, were not updated properly, are in conflict with other devices or drivers, or have become corrupted. Remember that these devices are built to use drivers that come pre-installed in your operating system. Device connects and works briefly but disconnects.Device is recognized but does not respond.This is usually only associated with Windows and the error may report something like the "Device/Driver could not be installed," "Driver could not be found," or "USB device not recognized."
Operating system error after the device is plugged in.Some typical problems with a class-compliant USB device include:
Check the product page or the driver download page for an available driver. reduced latency, mapping support, SysEx transfers etc.). The drivers add additional support for more complicated audio/MIDI functions (i.e. * Please Note: Some devices may be listed as class-compliant even though they come with additional drivers. To find out if your Alesis USB audio or MIDI device is class compliant, check the corresponding product page for your product at .* This will tell you if your device is class-compliant for your operating system, or provide you with a download link to the appropriate drivers. the computer or the iPad) operating system. Class compliant devices use drivers which are built into the host (i.e.
Potential Symptoms and Potential CausesĪ class compliant device is one that does not require extra drivers to connect to your Windows or Mac computer, or to your iPad.This guide discusses some common troubleshooting steps to determine the cause of these issues and provide some potential solutions. In some cases, these devices may have trouble connecting due to software settings, changes to the operating system, out-of-date system drivers and even hardware problems.
These drivers are written by Microsoft (or Apple for Mac OS X), and come pre-installed on all computers. This means that to communicate with the computer, they use drivers that are built right into the host computer’s operating system. Most USB audio and MIDI computer peripherals are "Class Compliant" devices.